The HBO GO app is greyed out on my iOS device. What should I do?

If the HBO GO app is greyed out, try the following: 

  1. Make sure you have the latest software on your iOS device
  2. Uninstall HBO GO (press and hold the HBO GO app icon until it jiggles, then tap the X in the upper-left corner to delete).
  3. Turn your device off, wait a moment, and then turn it back on again.
  4. Go to the App Store and get the HBO GO app.
  5. Open HBO GO and sign in.

Note  HBO GO is supported on the iPhone, iPad, and iPod touch, running iOS 8.0 or later.