The HBO GO app is greyed out on my iOS device. What should I do?
If the HBO GO app is greyed out, try the following:
- Make sure you have the latest software on your iOS device.
- Uninstall HBO GO (press and hold the HBO GO app icon until it jiggles, then tap the X in the upper-left corner to delete).
- Turn your device off, wait a moment, and then turn it back on again.
- Go to the App Store and get the HBO GO app.
- Open HBO GO and sign in.
Note HBO GO is supported on the iPhone, iPad, and iPod touch, running iOS 8.0 or later.