I forgot my username or password

You sign in to HBO GO using the username and password for your TV provider account. If you forgot the username or password for your TV provider account, do the following: 

  1. Open the HBO GO app or go to HBOGO.com, and choose Sign In.
  2. Choose your TV provider.
  3. Find and follow your TV provider's instructions for recovering or resetting your password or username. 

If you have trouble resetting your password, contact your TV provider

You can change or reset your username or password through your TV provider's website or customer support center. HBO doesn't have access to your sign-in information.