Forgot username or password

The username and password that you use to sign in to HBO GO with are set by your TV provider. If you forgot the username or password for your TV provider account: 

  1. Open an HBO GO app or go to, and choose Sign In.
  2. Choose your TV provider.
  3. Find and follow your TV provider's instructions for recovering or resetting your password or username. 

If you have trouble resetting your password, contact your TV provider. HBO doesn't have access to your sign-in information.