New profile prompt after moving or switching TV providers

If you switch TV providers, you'll need to create a new HBO GO profile with a new HBO GO ID. Sometimes when you move but don't switch TV providers, your TV provider will create a new account for you. If this happens you'll need to create a new HBO GO profile with a new HBO GO ID. You will be prompted to create a new profile the first time you sign in to HBO GO.

Step 1: Sign in

  1. Do one of the following:
    • Computer: Go to and in the upper-right corner, choose Sign In (if you're already signed in, choose the Profile icon in the upper-right corner, and then choose Sign Out).
    • Mobile: Open the HBO GO app, tap the Profile icon and then tap Sign In (if you're already signed in, tap the Settings icon in the upper-right corner and then scroll down to and Sign Out). 
  2. Choose your new TV provider or college from the list of providers.
  3. Enter the username and password for your new TV provider account. If you don't know your username and password, contact your TV provider. HBO doesn't have access to this information.

Step 2: Create an HBO GO profile

  1. Enter a new HBO GO ID; this is a unique username for your HBO GO profile. It must be between 3-14 characters and can't include spaces or special characters.
  2. Enter your email address and ZIP code.
  3. Choose Create Profile or Save.

Your new profile will not have your old HBO GO settings (such your Continue Watching list,  parental controls, and My List).

See also: How do I sign in to HBO GO?