I switched TV providers and now I can't sign in to HBO GO

If you've switched TV providers, you'll need to create a new HBO GO profile with a new HBO GO ID. Here's how:

Step 1: Choose another provider

  1. Do one of the following:
    • Computer: Go to HBOGO.com and in the upper-right corner, choose Sign In. Below the TV provider sign in window, choose Select a different provider.
    • Mobile: Open the HBO GO app and tap Sign In. At the bottom of the screen, tap Choose Provider.
  2. Choose your new TV provider or college from the list of providers.
  3. Enter the username and password for your new TV provider account. If you don't know your username and password, contact your TV provider.

Step 2: Complete your HBO GO registration

  1. Enter a new HBO GO ID; this is a unique name for your HBO GO profile. It must be between 3-14 characters and can't include spaces or special characters.
  2. Enter your email address and ZIP code.
  3. Choose Save.

You're ready to start watching HBO GO!