Using closed captions on HBO GO

When closed captioning is turned on, audio is displayed as text on the screen (both speech and sounds are transcribed into text).You can watch the majority of shows on HBO GO with closed captions. At this time, closed captions for HBO GO are available on HBOGO.com for computers (or via browsers on some other devices), on supported iOS and Android devices, on certain Samsung Smart TVs, on Xbox, PlayStation, certain Roku devices, TiVo, and on certain Apple TVs.

HBO is actively working to expand closed captioning of its online video programming for other platforms. Please note that certain software and equipment may not support closed captions. To see if your device supports closed captions, please check with your device manufacturer.

How do I control closed captions on my device?

Find your device, then read the instructions for controlling closed captions in the HBO GO app.

Amazon Fire Stick or Fire TV

Turn closed captions on or off

  1. When video content is playing, press play/pause on the Amazon Fire TV remote.
  2. Press down on the navigation ring to highlight the closed captioning icon (a rectangular, white dialog balloon).
  3. Press left to highlight ON, then press select.
  4. Press up, and then select to start the video again.

Change the style of the captions

In the device homepage (not the HBO GO app), select Settings > Closed Captioning.

Android

To see subtitle options

  1. Tap the screen while a video is playing to pull up the player controls.
  2. Tap the CC button in the lower-right corner.
  3. Turn the Closed Captions toggle on or off (you can also change the appearance of the captions), then tap Save.

Apple TV

Turn closed captions on or off

Apple TV 4th generation (tvOS)

While a video is playing, swipe down on the remote’s touchpad, then swipe right to select Subtitles.

Apple TV Classic (2nd and 3rd generation)

While a video is playing, hold down the center button (select button) until subtitle options appear.

Change the style of the captions

Apple TV 4th gen (tvOS)

On your Apple TV (not the HBO GO app), go to Settings > General > Accessibility > Subtitles and Captioning > Style.

Apple TV Classic (2nd and 3rd generation)

On your Apple TV (not in the HBO GO app), go to Settings > General > Accessibility > Style.

Computer

Turn closed captions on or off

  1. Start playing a video, hover your mouse over the video to reveal the player controls.
  2. Click the CC button in the lower-right corner, and then click ON or OFF.

Change the style of the captions

  1. Start playing a video, then hover your mouse over the video to reveal the player controls.
  2. Click the CC button in the lower-right corner, and then click Settings.
  3. Select Font, Background, or Caption Window, and then adjust the settings as needed.
  4. Click Save to save your changes.

iOS (iPhone, iPad, iPod touch)

Turn closed captions on or off

  1. While a video is playing, tap the screen to pull up the player controls.
  2. Tap the closed caption icon in the lower-right corner (appears as "CC").

Change the style of the captions

  1. Go to the Home screen on your iPad or iPhone, then tap Settings > General > Accessibility > Subtitles & Captioning.
  2. Turn the Closed Captions + SDH toggle on or off (you can also change the appearance of the captions).

For more info, see Closed captioning on your iPhone or iPad on apple.com.

Kindle Fire

  1. Tap the screen while the video is playing or paused and the CC button will appear in the upper-left.
  2. Tap CC and select On or Off.
  3. Select Caption Settings to change the appearance of the captions.

PlayStation 3 or 4

To enable closed captioning

  • Go to Settings > Closed Captions > Enable Closed Captioning.  

To turn closed captioning on or off

  1. Start playing a video in HBO GO.
  2. Press the X button.
  3. Press the triangle button to turn closed captions on or off.

If you can't turn off closed captions

Some users have reported that turning closed captions off within the player doesn't work, and that turning off the global setting for Closed Captions resolved the issue. To turn off the global settings for CC’s, Select Settings > Accessibility > Closed Captions > Display CC.

Roku

HBO GO uses the closed caption settings from your Roku device.

Turn closed captions on or off

  1. From the Roku Home screen, go to Settings > Captions.
  2. Choose Captions mode, and then choose On or Off.

You can also change the style of the captions. For additional help, see Roku Closed Captioning Help on roku.com.

Samsung TV

Closed captions for HBO GO are available on many Samsung Smart TVs.

Turn closed captions on or off

  1. While a video is playing, press the down button on your remote.
  2. Choose CC and then choose On or Off.

If the above steps don't work, check the closed captions setting on your Samsung TV (the closed captions setting on your TV overrides the closed caption setting in HBO GO) by going to Menu > System > Accessibility > Caption or try pressing the CC button on your remote control.

For additional help, refer to your Samsung TV documentation. 

 

TiVo

HBO GO uses the closed caption settings from your TiVo device. To find out how to turn closed captions on/off or change the styling, go to TiVo Support: Closed Captioning on tivo.com.

Xbox 360

Turn closed captions on or off

  1. Start playing a video in HBO GO.
  2. Press the down key to pull up the player controls.
  3. Press the up key to select the CC icon.
  4. Click the A button to toggle CC's ON or OFF.

Xbox One

Turn enable closed captioning

  1. On your console, scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Ease of access, select Closed captions.
  5. Turn closed captions on or off and set a custom style.

For more information, go to How to modify the closed captioning settings on your Xbox One console on xbox.com

To turn closed captioning on or off

  1. Start playing a video in HBO GO.
  2. Press the down key.
  3. Select the CC icon and toggle closed captions ON or OFF.