How do I turn closed captions on or off?

The majority of videos on HBO GO can be watched with closed captions. When closed captions are on, audio is displayed as text on the screen (speech and sounds are transcribed into text).

The Closed Captions button appears as a speech bubble or CC in the HBO GO app.

Note   Subtitles are a translation of a video's dialogue and can't be turned off. For more information, see How to find shows and movies available in Spanish.

Amazon Fire TV

Turn closed captions on or off

  1. While a video is playing, press Play/Pause on the Amazon TV remote.
  2. Press down on the navigation ring to highlight the closed captioning icon (a speech bubble).
  3. Press left to highlight ON, then press select (the middle button).
  4. Press up, and then select to start the video again.

To change the caption styling, go to Settings > Closed Captioning from the Home screen of HBO GO.

Amazon Fire tablet

Tap the screen while a video is playing, and then tap the Closed Captions button (CC) in the lower-right corner. You can then turn Closed Captions on/off and change the styling.

Android 

Android phone or tablet

Tap the screen while a video is playing, and then tap the Closed Captions button (CC) in the lower-right corner. You can then turn Closed Captions on/off and change the styling.

Android TV

While a video is playing, scroll down to get the playback controls, then scroll down again to the closed captions option. To change the caption styling, go to Settings > Closed Captioning in HBO GO.

Apple TV

Apple TV 4th gen (tvOS)

While a video is playing, swipe down on the remote's Touch surface and then swipe right to choose Subtitles.

To change the caption styling, go to Settings > General > Accessibility > Closed Captions and SDH on your Apple TV. For more info, see Apple TV Help: Closed captions.

Apple TV (2nd and 3rd gen)

While a video is playing, hold down the center button Select button on your remote for 3 seconds until you see the Subtitles tab.

To change the caption styling, go to Settings > General > Accessibility > Style on your Apple TV.

Computer

  1. While a video is playing, then hover your mouse over the video to reveal the player controls.
  2. Click the CC button in the lower-right corner, and then click ON or OFF. You can also choose Settings to change the style of the captions.

Safari browser: The Closed Caption button (CC) doesn't toggle closed captions that you've set in macOS System Preferences. For more info, go to Set caption and subtitle preferences.

iOS (iPhone, iPad, iPod touch)

Tap the screen while a video is playing, and then tap the Closed Captions button (CC) in the lower-right corner.

To change the caption styling, go to Home screen on your iOS device, then Settings > General > Accessibility > Subtitles & Captioning and turn on Closed Captions + SDH. For more info, see Closed captions on your iPhone or iPad.

 

PlayStation 3

To enable closed captioning

  • Go to Settings > Closed Captions > Enable Closed Captioning.  

To turn closed captioning on or off

  1. Start playing a video in HBO GO.
  2. Press the X button.
  3. Press the triangle button to turn closed captions on or off.

If you can't turn off closed captions

Some users have reported that turning closed captions off within the player doesn't work, and that turning off the global setting for Closed Captions resolved the issue. To turn off the global settings for CC’s, Select Settings > Accessibility > Closed Captions > Display CC.

Playstation 4

To enable closed captioning

  • Go to Settings > Closed Captioning > Captions On.  

To turn closed captioning on or off while playing a video:

  1. Press the X button or down arrow to pause the video, then press down arrow to see the captions setting.
  2. Toggle the closed captions on or off.

Roku

HBO GO uses the closed caption settings from your Roku device.

Turn closed captions on or off from the Roku home screen

  • Press left to see the menu, then press Settings > Captions > Captions mode, and then choose how you'd like your captions.

Turn closed captions on or off while playing a video

  • Press the star button, then choose how you'd like your captions.

You can also change the style of the captions. For additional help, see Roku Closed Captioning Help on roku.com.

Samsung TV

Closed captions for HBO GO are available on many Samsung Smart TVs. Turn closed captions on or off:

  1. While a video is playing, press the Down button on your remote.
  2. Choose CC and then choose On or Off.

If the above steps don't work, try the following steps:

  1. Check the closed captions setting on your Samsung TV (the closed captions setting on your TV overrides the closed caption setting in HBO GO). To change the closed caption setting on your TV, go to Menu > System > Accessibility > Caption or try pressing the CC button on your remote control.  
  2. Try updating your Samsung TV software. To do this, press the Menu button on your Samsung TV remote. Now select Support > Software Update > Update Now. Your TV will restart and you'll see a message when the update is done. For additional help, go to samsung.com/support.

TiVo

HBO GO uses the closed caption settings from your TiVo device. To find out how to turn closed captions on/off or change the styling on your TiVo, go to TiVo Support: Closed Captioning.

Xbox 360

While a video is playing, press the Down button on your controller, and then press the Up button to select CC. Press the A button to toggle CC on or off. To find out how to change the caption styling, go to Xbox 360: Closed Captions.

Xbox One

While a video is playing, press the Down button on your controller to toggle captioning on or off. To find out how to change the caption styling, go to Xbox One: Closed Captions.