How do I turn closed captions on or off?

The majority of videos on HBO GO can be watched with closed captions. When closed captions are on, audio is displayed as text on the screen (speech and sounds are transcribed into text).

The Closed Captions button appears as a speech bubble or CC in the HBO GO app.

Note   Subtitles are a translation of a video's dialogue and can't be turned off. For more information, see How to find shows and movies available in Spanish.

Amazon Fire TV

  1. While a video is playing, press Play/Pause on the Amazon TV remote.
  2. Using the navigation ring, scroll down.
  3. With ON (or OFF) selected on-screen, press the middle button of the navigation ring, then scroll back up.

To change the caption styling, choose the Profile icon (upper-right corner), and then choose Closed Captioning.

Amazon Fire tablet

While a video is playing, tap the screen to see the player controls and then tap the CC button in the lower-right corner. Here you can toggle Closed Captions on or off and change the styling.

Android 

  • Android phone or tablet: While a video is playing, tap the screen to see the player controls and then tap the CC button in the lower-right corner. Here you can toggle Closed Captions on or off and change the styling.
  • Android TV: While a video is playing, scroll down to see the player controls, then scroll down again to the closed captions option. To change the caption styling, choose the Profile icon (upper-right corner), and then choose Closed Captioning.

Apple TV

  • Apple TV with tvOS (4th gen and later): While a video is playing, swipe down on the remote's Touch surface and then swipe right to choose Subtitles. To change the caption styling, go to Settings > General > Accessibility > Closed Captions and SDH on your Apple TV. For more info, see Closed captions on your Apple TV.
  • Apple TV (2nd and 3rd gen): While a video is playing, hold down the center Select button on your remote for 3 seconds until you see the Subtitles tab. To change the caption styling, go to Settings > General > Accessibility > Style on your Apple TV.

Computer

  1. While a video is playing, hover your mouse over the video to see the player controls, and then click the CC button in the lower-right corner.
  2. Choose ON or OFF. You can also choose Settings to change the style of the captions.

Safari browser: The CC button doesn't toggle closed captions that you've set in macOS System Preferences. For more info, go to Closed captions on your Mac.

iPhone, iPad, and iPod touch

Tap the screen while a video is playing, and then tap the CC button in the lower-right corner. To change the caption styling, go to the Home screen on your iOS device, then go to Settings > General > Accessibility > Subtitles & Captioning and turn on Closed Captions + SDH. For more info, see Closed captions on your iPhone or iPad

Playstation 4

While a video is playing, scroll down to get the player controls, and then scroll down again to get the closed captions option. To change the caption styling, choose the Profile icon (upper-right corner), and then choose Closed Captioning.

Roku

While a video is playing, press the * button on your Roku remote to turn closed captions on or off (Captions mode). You can also go to Settings > Closed Captioning in HBO GO. To change the caption styling, press the Home button on your Roku remote and then go to Settings > Accessibility > Caption style (if you don't see Accessibility, select Captions). For additional help, see Roku Help: Closed Captions.

Samsung TV

  1. While a video is playing, press the Down button on your remote.
  2. Choose CC and then choose On or Off.

You can also turn captions on/off by choosing the Profile icon (upper-right corner), and then choosing Closed Captioning. This is also where you can change the caption styling.

If the above steps don't work, try the following steps:

  1. Check the closed captions setting on your Samsung TV (the closed captions setting on your TV overrides the closed caption setting in HBO GO). To change the closed caption setting on your TV, go to Menu > System > Accessibility > Caption or try pressing the CC button on your remote control.  
  2. Try updating your Samsung TV software. To do this, press the Menu button on your Samsung TV remote. Now select Support > Software Update > Update Now. Your TV will restart and you'll see a message when the update is done. For more help, go to samsung.com/support.

TiVo

HBO GO uses the closed caption settings from your TiVo device. To find out how to turn closed captions on/off or change the styling on your TiVo, go to TiVo Support: Closed Captioning.

Xbox One

While a video is playing, press the Down button on your controller to toggle captioning on or off. To find out how to change the caption styling, go to Xbox One: Closed Captions.