“Can’t Play Video” Adobe Flash Error in Google Chrome

Google recently changed the setting around using Adobe Flash Player in Chrome. If you can’t play videos in HBO GO, try the following steps.

  1. In Chrome, click the 3 dots in the upper-right corner, then click Settings.
  2. Click Show advanced settings…, then under Privacy click Content settings…
  3. Under Flash, select either Allow sites to run Flash or Ask first before allowing sites to run Flash, then click Done.
  4. Log out of HBO GO, then log back in and try to play a video.

If you're still having trouble, go to Troubleshooting Adobe Flash issues.