Signing in and out of HBO GO on iOS

HBO GO supports Apple's single sign-on feature available in iOS 10.2 or later. This means that you can sign in to your TV provider account once in iOS Settings, and then apps such as HBO GO will use this information to sign you in automatically.

To sign in or out of HBO GO on Apple TV (4th gen and later), see How do I sign in on Apple TV.

Sign in on iPhone, iPad, or iPod touch

How to set up Apple's single sign-on: On your iOS device, go to Settings > TV Provider and select your TV provider. Sign in with the username and password for your TV provider. You need iOS version 10.2 or later to use single sign on.

Here's how to sign in to HBO GO:

  1. Install the HBO GO app from the App Store. If you've already installed HBO GO, check to see if there's an app update (you need HBO GO version 9.0 or later).
  2. Open HBO GO, tap the Menu button and then tap Sign In.
  3. Do one of the following:

    • Sign in using single sign-on: Tap Allow when asked if HBO GO can use your TV provider information. If haven't signed in to your TV provider account in iOS Settings, we'll prompt you to choose your TV provider. If you don't see your provider, scroll down and choose Other TV Providers at the bottom of the list.

    • Sign in without single sign-on: Tap Don't Allow when asked if HBO GO can use your TV provider information. Choose your TV provider from the list. 

  4. Enter the username and password for your TV provider account.

You're signed in and ready to stream HBO GO.

Provider doesn't support HBO GO. Do you want to sign in with another TV provider?

This message means that HBO GO doesn't support single sign-on for your TV provider. If you get this message, do the following:

  1. Choose Yes when you see the message.
  2. Choose your TV provider from the list.
  3. Enter the username and password for your TV provider account.

See also:

To learn more about Apple's single sign-on feature, go to Apple Help: Single sign-on.

Sign out on iPhone, iPad, or iPod touch

Here's how to sign out of HBO GO:

  1. Open HBO GO, tap the Menu button and then tap Settings.
  2. Scroll down and tap Sign Out.

    If you're signed in using single sign-on:
  3. When the Change Your iOS Settings dialog appears, tap Settings.
  4. Scroll down and tap TV Provider.  
  5. Under Allow TV Provider To Access, turn off HBO GO. This will sign you out of HBO GO, but allow other apps to use your TV provider information. Alternatively, you can choose Remove TV Provider to turn off Single sign-on for all apps.