Signing in and out of HBO GO on iPhone, iPad, or iPod touch

HBO GO supports Apple's single sign-on feature available in iOS 10.2 or later. This means that you can sign in to your TV provider account once in iOS Settings, and then apps like HBO GO can use this information to sign you in automatically.

To sign in on your Apple TV (with tvOS), see How do I sign in on Apple TV.

Sign in on iPhone, iPad, or iPod touch

Optional: Set up Apple's single sign-on

  1. On your iOS device, go to Settings > TV Provider.
  2. Choose your TV provider.
  3. Enter the username and password for your TV provider account. If you don't know your username and password, contact your TV provider
  4. Choose Sign In.

Now apps like HBO GO can use your TV provider info to sign you in automatically.

Sign in to HBO GO

  1. If you'd like to use Apple's Single sign-on, complete the optional steps above.
  2. Open HBO GO on your iOS device, tap the Menu button and then tap Sign In.
  3. Do one of the following:

    • Sign in with Single sign-on: Tap Allow when asked if HBO GO can use your TV provider information. If haven't signed in to your TV provider account in iOS Settings, we'll prompt you to choose your TV provider. If you don't see your provider, scroll down and choose Other TV Providers at the bottom of the list.

    • Don't sign in with Single sign-on: Tap Don't Allow when asked if HBO GO can use your TV provider information. Choose your TV provider from the list. 

  4. Enter the username and password for your TV provider account.

You're signed in and ready to stream HBO GO.

Sorry, single sign-on is not available yet for [TV provider]. Do you want to manually sign in instead?

If you see this message, choose Yes to manually sign in. To do this, choose your TV provider from the list and then enter the username and password for your TV provider account.

Sorry, [TV provider] doesn't support HBO GO

If you see this message, see Why doesn't my TV provider offer HBO GO?

Sign out of HBO GO

  1. Open the HBO GO app, tap the Menu button and then tap Settings.
  2. Scroll down and tap Sign Out.

If you're signed in using Single sign-on: 

  1. When the Change Your iOS Settings dialog appears, tap Settings.
  2. Scroll down and tap TV Provider.  
  3. Under Allow TV Provider To Access, turn off HBO GO. This will sign you out of HBO GO, but allow other apps to use your TV provider information. Alternatively, you can choose Remove TV Provider to turn off Single sign-on for all apps. 

See also